User support - Servicedesk

A well functioning informationsystem is also dependent on the level of which users of the system are supported fast and adequate with solving problems with the system. IVZ has gained a lot of experience the past years with starting en executing a servicedesk, for instance for the Ministry of Health, National Trauma Registry, the Quality Registry of Neurosurgeons and the department Advanced Data Management of the LUMC. The rating by users in terms of speed, knowledge and customer satisfaction is very high.

How does a servicedesk work?

All incoming question are directly registered at the first call in an automated system, and are dealt with as much as possible directly. If that is not possible, the question will be directed to the second line and will be solved within an agreed period of time. You as a client can make your own demands about setting up a servicedesk and the wanted level of availability and response. You will get a monthly report with an overview of the problems that occurred and the processing speed. Based on this information there will be a monthly consultation with you about the execution of agreements and desired changes.

For more information

• info@sivz.nl
• or by phone 0031 (0)30 - 63 58 245 (between 09.00 and 16.30)